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Mujin

Field Service Engineer

フィールドサービスエンジニア

Tags: Full-time, 6~8 YOE, No Japanese

France, Eindhoven, Netherlands / Germany, Remote・Fetched 30+ days ago

Job Description



Ready to take your expertise on the road and lead the robotics revolution in Northern France, Benelux and Northern Germany as a Field Service Engineer with Mujin?


At Mujin, we are transforming industrial automation by giving robots perception and awareness, enabling them to handle complex tasks that were previously beyond reach. Our technology is revolutionizing production and distribution environments, allowing businesses to increase efficiency and reduce reliance on manual labor. With our continued expansion into Europe, we are seeking talented individual to join our growing team as we introduce our cutting-edge solutions to new markets.

Position: Field Service Engineer

As a Field Service Engineer for the Northern France, Benelux, and Northern Germany, you will be responsible for installing, commissioning, and servicing our advanced robotic systems. You’ll provide technical support to customers, troubleshoot complex issues, and ensure our solutions operate at peak performance. This role offers the chance to work with cutting-edge technology and contribute to transforming industrial automation across Europe.


Responsibilities:
  • Service Execution: Perform repairs, installation, commissioning, and routine maintenance of equipment independently across various service categories.
  • Technical Problem-Solving: Identify and analyze technical issues through remote or on-site activities, providing effective solutions.
  • Customer Engagement: Answer complex technical questions and collaborate with customers to troubleshoot problems, ensuring high satisfaction.
  • Sales Opportunity Identification: Maintain strong customer relationships and communicate potential sales opportunities internally.
  • Integrity and Independence: Work with minimal supervision while demonstrating a high level of integrity in all tasks.
  • Safety and Compliance: Adhere to safety rules and environmental responsibilities, reporting any unsafe practices or incidents promptly.



    • Requirements:
  • 5-8 years of experience with automated machinery, preferably in robotics, printing machines, or logistics systems.
  • Ability to work with all levels of electrical voltage, including single and three-phase motors.
  • Strong ability to troubleshoot and repair problems effectively.
  • Ability to understand and navigate PLC and servo motor drive control software, along with basic PLC programming knowledge.
  • Ability to comprehend and demonstrate mechanical assembly and troubleshooting techniques.
  • Ability to perform manual assembly of basic machine components and subassemblies.
  • Good electro/mechanical knowledge, with the ability to read mechanical drawings and electrical schematics.
  • Basic understanding of computer IT and communications.
  • Strong interpersonal skills for building rapport with personnel and vendors, demonstrating ethical behavior and good judgment.
  • Excellent communication skills, effective time management, and the ability to handle stress professionally while being open to constructive feedback.
  • Fluent in English, with effective listening, verbal, and written communication skills
  • Fluent French is an additional asset


    • About Mujin:

    Our mission at Mujin is to revolutionize the industry by liberating human resources from labor-intensive duties, allowing them to focus on more intellectually challenging endeavors. Working at Mujin means to work with the latest tools and technologies available in the material handling systems world.
    We believe in fostering a work environment that values innovation, collaboration, and personal growth. Our fast-paced, start-up like mindset and international connections encourage open communication, idea-sharing, and a collective commitment to success.

    Why Join Our Team:

    - Competitive base salary that reflects your skills, experiences and the value you bring to our team
    - Company car
    - Paid time off, including vacation, sick leave and holidays
    - Access to cutting-edge technology
    - International, inclusive and collaborative work culture
    - Opportunities for career growth and advancement within the company


    Are you ready to be a part of the Mujin journey and shape the future of robotics in Europe?



    Apply via this posting with your CV.