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Mujin

IT Regional Manager

IT リージョナルマネージャー

Tags: Full-time, 6~8 YOE, Business Japanese

Tatsumi, Koto-Ku, Tokyo, Japan・Fetched 30+ days ago

Job Description

Mujin develops "MujinController," a platform that leverages a real-time digital twin and advanced robotics to seamlessly connect industrial equipment for fully autonomous operations.
Driven by our unique approach towards Robotics Machine Intelligence (MujinMI), we offer a robust suite of perception, planning, and control algorithms, enabling autonomous robot movement and transforming automation in challenging industrial environments.
Trusted by globally recognized companies, our cutting-edge technology enhances efficiency and innovation across the supply chain. With headquarters in Japan and expanding offices in China, the US, and Europe, Mujin offers a dynamic, fast-growing environment where your work directly shapes the future of automation.


Mujin develops "MujinController," a platform that leverages a real-time digital twin and advanced robotics to seamlessly connect industrial equipment for fully autonomous operations.
Driven by our unique approach towards Robotics Machine Intelligence (MujinMI), we offer a robust suite of perception, planning, and control algorithms, enabling autonomous robot movement and transforming automation in challenging industrial environments.
Trusted by globally recognized companies, our cutting-edge technology enhances efficiency and innovation across the supply chain. With headquarters in Japan and expanding offices in China, the US, and Europe, Mujin offers a dynamic, fast-growing environment where your work directly shapes the future of automation.

■Job Description
As the IT Delivery Manager at Mujin, you will play a crucial role in overseeing and managing the company's IT infrastructure, services, and support within Japan. This role requires a blend of technical expertise and leadership skills to ensure the seamless delivery of IT services and the successful execution of IT projects. You will work closely with various teams to gather business requirements and translate them into IT solutions. This role reports directly to the IT Division Head (Global) to align the IT Roadmap with global objectives and maintain high standards of service.


■Key Responsibilities

Team Management:
-Lead and coordinate multiple IT teams and resources to achieve operational and project goals.
-Foster a collaborative and high-performance work environment.
-Provide status updates and reports to the IT Division Head and local Japan stakeholders.

IT Infrastructure Management:
-Oversee the management of IT infrastructure, ensuring optimal performance, reliability, and security.
-Implement and maintain best practices for IT operations and support.

IT Services and Support:
-Manage and enhance IT support services to ensure timely and effective resolution of issues.
-Monitor ticket backlogs, maintain Service Level Agreements (SLAs), and ensure adherence to service quality standards.

Project Steering and Monitoring:
-Oversee IT projects from initiation to completion, ensuring they meet objectives, deadlines, and budgets.
-Align IT project roadmaps with the global IT division’s strategies and priorities.

Strategic Alignment:
-Work closely with the IT Division Head (Global) to ensure local IT initiatives are aligned with global IT strategies.
-Provide regular updates and reports on project progress, service performance, and infrastructure status.

Continuous Improvement:
-Identify opportunities for improvement in IT processes, services, and infrastructure.
-Implement solutions to enhance efficiency and effectiveness.
-Ensure policy and procedures are in place that are aligned to international standards such as ISO 270001.


Minimum Requirements
  • Technical Background: Strong foundation in IT infrastructure, services, and support.
  • Leadership Experience: Proven ability to effectively manage and lead multiple teams and resources.
  • Project Management: Experience in planning, executing, and monitoring IT projects.
  • Analytical Skills: Skilled in managing ticket backlogs, SLAs, and project roadmaps, with the ability to monitor and steer progress.
  • Communication: Excellent communication skills in English (Japanese proficiency preferred) for collaboration with global and local stakeholders.
  • Problem-Solving: Strong problem-solving skills with a proactive approach to addressing IT challenges.
  • Best Practices & Compliance: Experience in implementing IT best practices and standards, such as ISO 27001, NIST Frameworks, Business Continuity Planning (BCP), and Disaster Recovery.
  • Proactive Innovation: Proactively identify challenges and opportunities within the business, and develop innovative IT solutions that align with organizational goals and enhance operational efficiency.
  • English (Business), Japanese (Desirable)


    • Preferable Requirements
  • 5+ Years of IT Management / Team Leadership.
  • 5+ Years of IT Technical Work (e.g. System Administration).
  • Hands-on experience in overseeing and managing IT projects from initiation to completion.
  • Comprehensive knowledge of key technical domains, including Networking, LDAP, SAML, Single Sign-On (SSO), DNS, Active Directory (AD), Mobile Device Management (MDM), and related technologies.
  • A strong desire to explore new technologies combined with a proactive and enthusiastic approach to problem-solving.
  • Relevant certifications in IT management or project management (e.g., ITIL, PMP).
  • Proven experience in implementing IT best practices, including ITIL, ISO 27001, NIST frameworks, Business Continuity Planning (BCP), and Disaster Recovery strategies.


    • Interview Process:
  • HR Interview: Discussion with Human Resources.
  • Hiring Manager Interview: One or two rounds with the hiring manager.
  • CTO interview


    • Location
    3-8-5 Tatsumi, Koto-Ku, Tokyo 135-0053, Japan
    Work Hours
    8:45 - 17:45 (with a 60-minute break)
    Salary
    ・Based on experience and skills
    ・Salary revision twice a year
    ・Additional bonuses available based on performance
    Holidays
    ・Every Saturday and Sunday
    ・Annual paid leaves
    ・Maternity leave and Childcare leave
    ・Other holidays as defined by the company
    Company Benefits
    ・Flexible dress code policy
    ・Commuting allowance
    ・Japanese Social Security (Health Insurance, Pension, Labor Insurance)
    ・Monthly team dinner support
    Japan Relocation Support
    ・Visa sponsorship
    ・Flight ticket support
    ・Shipping expenses coverage up to a specified limit
    ・Assistance for housing