Woven By Toyota
Senior Customer Success Engineer
シニアカスタマーサクセスエンジニア
Tags: Full-time, 6~8 YOE, Business Japanese
Tokyo, Japan・Fetched 30+ days ago
Job Description
About Woven by Toyota
Woven by Toyota, a part of the Toyota Group, is challenging the current state of mobility through human-centric innovation and empowering mobility transformation. Through our AD/ADAS technology, our automotive software development platform Arene OS, our mobility test course Toyota Woven City, and Toyota’s growth fund, Woven Capital, we are pioneering the movement of people, goods, information, and energy, weaving a future of enhanced safety, connectivity and well-being for all.
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About Woven by Toyota
Woven by Toyota, a part of the Toyota Group, is challenging the current state of mobility through human-centric innovation and empowering mobility transformation. Through our AD/ADAS technology, our automotive software development platform Arene OS, our mobility test course Toyota Woven City, and Toyota’s growth fund, Woven Capital, we are pioneering the movement of people, goods, information, and energy, weaving a future of enhanced safety, connectivity and well-being for all.
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TEAM
The Customer Success Engineering (CSE) team engages with prospective new customers for our development platforms, hands-on helping them to get the best out of our products and to help transform the Toyota group. Through this, we provide crucial infrastructure for next-generation vehicle development and AI training.
The team is working closely with the internal Product and Engineering organization, consisting of experienced engineers from all around the world, sharing insights and feedback from our engagements and collaborating to improve our product offering.
The CSE team reports directly to the VP, Head of Enterprise Technology and offers many interesting topics to work on, covering pre-sales, solution architecting and professional services.
WHO ARE WE LOOKING FOR
We are a collaborative team which takes responsibility for customer outcomes. We are looking for an additional member who is passionate about providing solutions that go beyond the expectations of our customers while working with Product Managers and Engineers to improve our products and services.
RESPONSIBILITIES
Your two main responsibilities will be:
1. Work with our (prospective) end-users to support them in process improvement and tool usage, through education, coaching, and building solutions (with the help of our engineers).
2. Engage with the Product and Engineering teams and create clarity by sharing your insights and feedback from customers, make direct introductions for further user research, and collaborate to envision and design new features and improvements of existing ones.
Depending on need and your interest, there is also opportunity to dive into related topics like developing material for and running PR/marketing events.
You will travel within Japan (usually the Nagoya area) for a few days a month, for on-site workshops and relationship-building. We have a hybrid workplace and come to the office 3x/week (Tuesday, Wednesday, Thursday).
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Important Points
・All interviews will be arranged via Google Meet, unless otherwise stated.
・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.
・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.
WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
・Housing Allowance
・Retirement Benefits
・Rental Cars Support
・In-house Training Program (software study/language study)
Our Commitment
・We are an equal opportunity employer and value diversity.
・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.